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Frequently Asked Questions

Bus

Are face coverings required to ride the bus?

Face coverings must be worn to ride Metro buses and MOBY paratransit vans, and at Metro facilities, including transit centers, ORBT Stations, bus shelters, and Metro’s office. Face coverings must cover both the face and nose of the wearer.

Effective Monday, February 1st at 11:59 p.m., riders not adhering to the Center for Disease Control’s public transportation mask order – in accordance and consistent with Executive Order 13998 – will be denied access to Metro buses, paratransit vans or facilities, including bus shelters, ORBT stations, and transit centers.  Metro is also asking riders to wash their hands and social distance when possible.

What disinfectant does Metro use to clean buses?

Metro understands that the use of some disinfectants may impact riders with chemical sensitivities. To help riders plan their travel and understand what to expect on board, the disinfectant that Metro currently uses is listed here:

Betco pH7Q, a one-step disinfectant, germicidal detergent, and deodorizer, containing didecyl dimethyl ammonium chloride, n-Alkyl (C14 50%, C12 40%, C16 10%) demethyl benzyl ammonium chloride, and other inert ingredients.

How do I know when and where to catch Metro?

Please see Maps & Schedules, use MyRide OMA, or call Metro Customer Service at 402-341-0800 or 402-341-0807 (TDD).

Are Metro buses wheelchair accessible?

  • Yes! Every bus has a ramp and space for two wheelchairs. In addition, the buses can kneel — the front door lowers for easier access.
  • If you want to use the ramp or have the bus kneel, please ask the bus driver when the front door opens, and they will activate these features for you.
  • If a disability prevents from traveling on a bus, Metro operates MOBY, an ADA-certified, complementary paratransit origin-to-destination service.

Learn more about MOBY
Download the  ADA application form

Is there priority seating?

Priority seating for people who are elderly or have a disability is located in the front of the bus and designated by a decal posted in the windows directly adjacent to the seats.

How do I know I am boarding the correct bus?

The destination and route number are displayed on digital signs located above the windshield and to the left of the front door.  Some buses also have the route number on the rear. If the route number on the bus matches the number shown on your schedule or trip planner, hail your bus! Learn more on our How to Ride page.

How much does it cost to ride Metro?

A single ride on Metro costs $1.25 for an adult. For a full list of ticket prices, visit our Fares & Passes page.

Where do I pay my fare?

The farebox is located at the front of the bus next to the driver.

Fareboxes accept U.S. currency, including all coins and bills up to $20, and Metro fare cards. The top of the farebox has three slots:

  • The lower slot accepts coins;
  • The middle slot accepts dollar bills;
  • The top slot accepts and activates fare cards and value cards. Once activated, passes must be swiped in the magnetic swipe slot.

Do I pay to transfer?

If you wish to transfer, ask your driver for a transfer card at the beginning of your trip, pay the transfer fare of 25 cents, and take the transfer card issued by the farebox.

For further details, please see our How to Ride.

How do I signal the bus driver I want to get off?

  • About a block before you want to get off, alert the driver by pulling the cord or pushing the stop button.
  • Remain seated until the bus is stopped — the driver will open the rear door for exiting. 
  • Once off the bus, be sure to not cross in front of the bus.

Do Metro buses stop in construction zones?

For the safety of our riders, Metro operators do not pick up or drop off in construction zones. The next available bus stop can be found on MyRide OMA or stop closure stickers adhered to closed bus stop signs. As always, you can ask your driver or call Customer Service!

How do I access Wi-Fi on Metro buses and at transit centers?

You can access Metro’s free Wi-Fi by finding your bus or transit center in your device’s Wi-Fi settings.

  • On buses, look for “Metro_Bus#” (ex. “Metro_1801”)
  • At transit centers, look for “Metro_TransitCenter” (ex. “Metro_Westroads)

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ORBT

What is bus rapid transit?

Bus rapid transit (BRT) provides a premium level of transportation service with articulated buses (that’s the accordion in the middle) in higher-density city corridors, often offering many of the same features as rail transit but with greater flexibility and comparatively lower costs. BRT systems have fewer stops, faster service and enhanced reliability compared to local bus service.

How much does it cost to ride ORBT?

ORBT is in a promotional fare-free period! For information on bus fares, please visit our Fares & Passes page

What disinfectant does Metro use to clean ORBT buses?

Metro understands that the use of some disinfectants may impact riders with chemical sensitivities. To help riders plan their travel and understand what to expect on board, the disinfectant that Metro currently uses is listed here:

Betco pH7Q, a one-step disinfectant, germicidal detergent, and deodorizer, containing didecyl dimethyl ammonium chloride, n-Alkyl (C14 50%, C12 40%, C16 10%) demethyl benzyl ammonium chloride, and other inert ingredients.

Are face coverings required to ride ORBT?

Face coverings must be worn to ride Metro buses and MOBY paratransit vans, and at Metro facilities, including transit centers, ORBT Stations, bus shelters, and Metro’s office. Face coverings must cover both the face and nose of the wearer.

Effective Monday, February 1st at 11:59 p.m., riders not adhering to the Center for Disease Control’s public transportation mask order – in accordance and consistent with Executive Order 13998 – will be denied access to Metro buses, paratransit vans or facilities, including bus shelters, ORBT stations, and transit centers.  Metro is also asking riders to wash their hands and social distance when possible.

Are ORBT buses wheelchair accessible?

ORBT’s raised station platforms enable easier, more accessible boarding for wheelchairs, strollers and bicycles. ORBT buses have securements for two wheelchairs and a bridge plate at the middle door for level boarding.

Can I bring my bike on ORBT?

Sure can! Just wheel it into a bike rack on board. See our Bike & Ride guide for more rules and details. 

Can I park my car and ride ORBT?

The Westroads Park & Ride is conveniently located at ORBT’s western endpoint, providing commuters with free, dedicated parking spots to connect with ORBT at the Westroads Transit Center.

Why did ORBT replace Route 2 on Dodge Street?

By replacing Route 2 with ORBT, we are able to provide more frequent service — we’re aiming for buses to arrive every 10 minutes during the weekday. We’re also taking steps to provide more access to riders amidst this change, including extending Route 4 from Westroads to the Regency Shopping Center and adding ORBT Stops at 77th & Dodge to provide a connection to the Keystone Trail.

When implementing major service changes, Metro evaluates impacts to communities through the lens of the Federal Transit Administration’s Title VI regulation. With this replacement, 99% of our riders will have their stop change by 4 blocks or less, and 94% by 3 blocks for less. Read our press release about the Route 2 transition for more details. 

Will there be future ORBT routes?

Throughout the outreach and planning process for ORBT, many people expressed interest in future ORBT connections to North and South Omaha, as well as eastern or western extensions to our first line. While we look forward to seeing the ORBT network expand, new funding would be needed for additional lines. As these expansion options are evaluated in the future, public involvement will play a key role in identifying the best path forward.

Do ORBT buses stop in construction zones?

ORBT buses only stop at designated ORBT stations or stops. In general, Metro operators do not pick up or drop off in construction zones for the safety of our riders. If an ORBT station is closed, riders will be directed to an alternate stop by digital and audio displays at stations and can be found on MyRide OMA. As always, you can ask your driver or call Customer Service!

How do I access Wi-Fi on ORBT buses or at ORBT stations?

You can access Metro’s free Wi-Fi by finding your ORBT bus or ORBT station in your device’s Wi-Fi settings.

  • On ORBT buses, look for “Metro_Bus#” (ex. “Metro_1901”)
  • At ORBT stations, look for “ORBT Guest”

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What happens at the end of the ORBT line?

At the Westroads and 10th & Douglas ORBT Stations, riders will be asked to exit the bus so automatic passenger counters at the doors can capture accurate ridership tallies. If you wish to continue your trip, you can get right back on!

What are ORBT’s hours of operation?

ORBT operates from 4:30 a.m. to 12:30 a.m. on weekdays, 5:00 a.m. to 12:00 a.m. on Saturdays, and 6:00 a.m. to 9:30 p.m. on Sundays. The ORBT schedule can be found here.

Loitering or trespassing is prohibited at ORBT Stations. Violators will be prosecuted.

What happens to bikes left at ORBT stations?

All bikes left at ORBT Stations for more than 72 hours will be removed and stored for 30 days at Metro’s administrative office located at 2222 Cuming Street. To claim a bike that has been removed, please call Customer Service at 402-341-0800. Metro is not responsible for lost, stolen, or damaged property.

Does Metro ever use regular buses on the ORBT route?

Metro will occasionally use a regular bus in place of an ORBT bus as they go through maintenance and cleaning. It is our goal to minimize this as much as possible. These buses will operate as an ORBT bus, and all ORBT rules apply, including the current promotional free fare period.

MOBY

What is MOBY?

MOBY is Metro’s shared, ADA complementary paratransit service for people who cannot access our conventional, fixed-route bus network due to a disability or disabling health condition. You must be a registered client to use our MOBY service.

Learn More About MOBY

Are face coverings required to ride MOBY?

Face coverings must be worn to ride Metro buses and MOBY paratransit vans, and at Metro facilities, including transit centers, ORBT Stations, bus shelters, and Metro’s office. Face coverings must cover both the face and nose of the wearer.

Effective Monday, February 1st at 11:59 p.m., riders not adhering to the Center for Disease Control’s public transportation mask order – in accordance and consistent with Executive Order 13998 – will be denied access to Metro buses, paratransit vans or facilities, including bus shelters, ORBT stations, and transit centers.  Metro is also asking riders to wash their hands and social distance when possible.

What disinfectant does Metro use to clean MOBY vehicles?

Metro understands that the use of some disinfectants may impact riders with chemical sensitivities. To help riders plan their travel and understand what to expect on board, the disinfectant that Metro currently uses is listed here:

  • Betco pH7Q, a one-step disinfectant, germicidal detergent, and deodorizer, containing didecyl dimethyl ammonium chloride, n-Alkyl (C14 50%, C12 40%, C16 10%) demethyl benzyl ammonium chloride, and other inert ingredients

Am I eligible for MOBY?

Prospective MOBY clients must download and complete an ADA application to determine eligibility. You may also call 402-341-0800, ext. 2105 for assistance.

  • Clients may meet the ADA eligibility criteria with respect to some trips but not others. In that case, clients would be ADA paratransit eligible only for those trips for which they meet the criteria.
  • Clients may be ADA paratransit eligible on a seasonal basis or on the basis of a permanent or temporary disability. 

Download the ADA application

What does it cost to ride MOBY?

MOBY costs $2.50 to ride. A MOBY client’s Personal Care Attendant (PCA) rides for free, and a Companion pays the full MOBY fare. Both the PCA and Companion must have the same origin and destination as the MOBY client.

How do I schedule a MOBY trip reservation?

MOBY trip reservations are made for next-day travel and can be made up to 14 days in advance.

  • Metro’s Customer Service Schedulers (CSS) will advise a MOBY client if their trip’s origin, destination and/or requested travel times are within the fixed-route transit network.
  • The CSS will assist the MOBY client in determining if there is an alternate travel time to complete the desired MOBY trip. The CSS cannot require an ADA paratransit eligible individual to schedule a trip to begin more than one hour before or after the individual’s desired departure time.

Trip Scheduling Hours

  • 6 a.m. – 7 p.m., Monday-Friday
  • 7:30 a.m. – 7 p.m., Saturday
  • 7:30 a.m. – 6 p.m., Sunday

Trip Scheduling Phone Numbers: 402-341-0800 or 402-341-0807 (TDD)

What is MOBY’s service area?

MOBY provides complementary paratransit service to origins and destinations within corridors with a width of three-fourths of a mile on each side/end of each fixed route.

Note: Express Routes do not qualify for the MOBY service area.

What are MOBY’s days and hours of operation?

MOBY is available during the same hours and days as Metro’s fixed-route transit network. While there are no trip purpose restrictions, Metro’s fixed-routes run at different hours and frequencies, which may impact MOBY operating hours.

How to I access Wi-Fi on MOBY vehicles?

You can access Metro’s free Wi-Fi by finding your MOBY vehicle in your device’s Wi-Fi settings (ex. Metro_6008).

 

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