Metro continues to take measures to limit the spread of COVID-19.
Like partner transit agencies nationwide, Metro is closely monitoring the spread of COVID-19 and working with local health officials to ensure the health and safety of employees and riders.
COVID-19 has presented an array of challenges for our community, including impacts on the hardworking and dedicated Metro teams that keep buses and paratransit vans running every day.
While we are doing everything we can to provide reliable and consistent transit services, COVID-19 may cause staffing challenges that result in temporary delays or changes in service times.
We will do everything we can to provide updates with any changes to service. Riders can track their buses with MyRide OMA and create accounts to receive notifications about bus stops or routes.
Customer Service is available at (402)341-0800, Monday through Friday from 6 a.m. to 7 p.m., Saturday from 7:30 a.m. to 7 p.m., and Sunday from 7:30 a.m. to 6 p.m.
Thank you for your understanding as our staff and community work through this monumental effort, and thank you for riding Metro.
Face coverings must be worn to ride Metro buses and MOBY paratransit vans, and at Metro facilities, including transit centers, ORBT Stations, bus shelters, and Metro’s office. Face coverings must cover both the face and nose of the wearer.
Effective Monday, February 1st at 11:59 p.m., riders not adhering to the Center for Disease Control’s public transportation mask order – in accordance and consistent with Executive Order 13998 – will be denied access to Metro buses, paratransit vans or facilities, including bus shelters, ORBT stations and transit centers*. Metro is also asking riders to wash their hands and social distance when possible.
Metro upholds the mask order to mitigate the spread of COVID-19, maintain a safe transit environment for riders, and support response efforts at the federal, state, local, territorial, and tribal level. Throughout the pandemic, Metro bus and paratransit services have provided vital connections throughout the pandemic and will continue to be a lifeline for passengers in the region.
*Exemptions per the Order include children under the age of 2 years and passengers with a disability who cannot wear a mask, or cannot safely wear a mask, because of the disability as defined by the Americans with Disability Act, as amended.
eXECUTIVE & CDC ORDERS:
- White House Executive Order
- Federal Register: Promoting COVID-19 Safety in Domestic and International Travel
- CDC Mask Order
- CDC Federal Register Notice
- CDC Mask Order Press Release
ADDITIONAL MEASURES include:
- Adding an anti-microbial coating during Metro’s ongoing bus seat cleaning process
- Using an electrostatic sprayer on all buses and paratransit vehicles every evening, which disperses a CDC-approved disinfectant across all interior surfaces
- Trading out buses mid-day on the busiest routes for extra cleaning due to high ridership
- Installing safety shields around driver seats to reduce contact between drivers and riders; Metro staff are required to wear face coverings while operating a Metro vehicle or at a Metro facility
- Continuing a rigorous daily cleaning schedule with an increased concentration of disinfectant
If riders have concerns about particular buses, they are urged to notify a Metro employee, contact Metro’s customer service at (402)341-0800, or submit a comment through Metro’s online form.
If you have questions or concerns about COVID-19, please contact local health authorities. For more information, please visit the following websites:
- CDC: mask definition
- CDC: wearing, making, and washing masks
- CDC: how to safely wear and take off a mask
- Douglas County Health Department
- Nebraska Medicine
- Nebraska Department of Health and Human Services
- Centers for Disease Control and Prevention
- World Health Organization
TIPS FOR RIDERS
Metro encourages riders, staff, and the public to follow the guidance of health officials. Nebraska Medicine has issued the following recommendations regarding prevention:
- Wear a mask or face covering over your mouth and nose.
- Wash your hands often with soap and warm water for at least 20 seconds, using hand sanitizer as a second option.
- Don’t touch your mouth, nose or eyes, especially with unwashed hands.
- Avoid contact with people who are sick.
- If you are sick, stay at home.
- Cover your mouth and nose with a tissue or sleeve when coughing or sneezing. Don’t cough or sneeze into your hands.
- Frequently clean and disinfect frequently touched objects in your home, car and workplace.
Metro understands that the use of some disinfectants may impact riders with chemical sensitivities. To help riders plan their travel and understand what to expect on board, the disinfectant that Metro currently uses is listed here:
- Betco pH7Q, a one-step disinfectant, germicidal detergent, and deodorizer, containing didecyl dimethyl ammonium chloride, n-Alkyl (C14 50%, C12 40%, C16 10%) demethyl benzyl ammonium chloride, and other inert ingredients