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Umo

A contactless and convenient way to pay for transit

Umo is Metro’s new contactless, account-based fare payment system that allows riders to board buses and manage accounts with a mobile app, or board with a Umo smart card and manage accounts online. The Umo system is now available for public use on all bus and MOBY paratransit trips. Fares on ORBT are only collected with the Umo system.

Pay with your phone    Purchase a Umo Smart Card

Have a Umo smart card?

You can reload or register your card here!

Option #1: Pay with the Umo App

  • Download the Umo Mobility app in the App Store or Google Play
  • Create an account when you download the app. Use your phone number or email to get started!
  • Add money to your account by selecting “Add Cash” from the Directions home screen or within the Wallet.
  • When boarding, find your Validation Code from the home screen or within the Wallet. Hold the code up to the camera on the Umo reader. 
  • At this time, the Umo Mobility app cannot be used with ticket vending machines (TVMs). Money must be loaded directly through the app.

 

Download Umo from the App StoreDownload Umo from Google Play

Option #2: Pay with a Umo Smart Card

  • Pick up a Umo card at Metro’s office or by mail (you can order online or by calling Customer Service). 
  • Create an account by visiting umopass.com on your phone or computer. Enter your registration information and your card number to get started!
  • Remember to enter all 30 digits on the back of the card when creating an account (not the numbers on the front).
  • Add cash (stored value) to your account at umopass.com. Funds can also be added at Metro’s office. Riders can also use ticket vending machines at ORBT Stations and the Westroads and North Omaha Transit Centers to add cash.
  • When boarding, tap your card to the bottom half of the Umo reader. 

Create an Umo account

Option #3: Pay with a Umo PAper token

  • Purchase a Umo paper token (one-ride pass with transfer) at Metro’s office. Riders can also purchase Umo paper tokens at ticket vending machines at ORBT Stations and the Westroads and North Omaha Transit Centers.
  • No account set up is required. 
  • When boarding, simply hold the token up to the camera on Umo reader.

Boarding with Umo

When boarding, the reader will flash green and make an acceptance noise if your payment is accepted. The reader will flash red and make a denial noise if your payment is denied. Please add money to your account to board.

Ticket Vending Machines

Ticket vending machines (TVMs) are located at ORBT Stations and the Westroads and North Omaha Transit Center.

ticket vending machine

Using the TVM, you can:

  • Purchase one-ride Umo paper tokens ($1.25)
  • Purchase one-ride with transfer Umo paper tokens ($1.50)
  • Reload your Umo account with a Umo card
  • Check your Umo account balance
  • At this time, the Umo Mobility app cannot be used with ticket vending machines (TVMs). Money must be loaded directly through the app.

Note:

At this time, you cannot purchase a Umo smart card from a TVM.

Find your nearest TVM

Umo TMV receipt and change ticket

Change Tickets

When you pay cash, TVMs issue change in the form of a change ticket, which can only be used at TVMs toward future purchases.

Riders cannot use change tickets on Umo readers. Use the change ticket to purchase a paper token at the TVM before boarding the bus, MOBY or ORBT.

Umo Features and Benefits

  • Reduce contact on board
  • No paper tickets or passes to keep track of
  • Manage and reload money into wallets online or with the Umo app
  • Get a card and reload at select local retailers or ticket vending machines
  • Plan your trip, explore nearby stops and routes, and more with the Umo app

Pro Tip:

You can set your wallet to auto-load funds when your account reaches $5! Toggle in the app from within your wallet or select the auto load feature within your online account.

Transfers

When transferring between ORBT and bus, Umo recognizes boarding activity and automatically gives you a transfer. If transferring to ORBT from a Metro bus and not using the Umo system, have your paper transfer ready for periodic fare inspection.

Fare Capping

Umo will utilize “fare capping,” which means the system will recognize the amount a rider with a Umo account pays in a calendar month and “cap” payments when Metro’s monthly ride cost is reached – currently $55 for full fare riders and $27.50 for half-fare riders. When boarding with the Umo app or card, the system will allow you to ride for free for the rest of that month.

  • For example: you load $30 on September 1st and use the entire amount in your first week. You then load an additional $30 on September 8th. You reach $55 on September 14th, at which point your fares will be capped. You’ll have $5 to use in October and can reload your account at any time.

Half Fare

If you qualify for half-fare, you will need to verify your eligibility at Metro’s office and obtain a Umo half-fare card. Half-fare categories include senior citizens, Medicare card holders, and individuals with disabilities.

Learn more about half-fares

Pass Program

Participants in school pass programs can continue to use fareboxes on buses and MOBY vans or show IDs to drivers. On ORBT, they will board without swiping their cards, but must have IDs available for periodic fare inspection.

Paper Fare Tickets and Passes

Metro continues to sell and accept paper fare tickets and passes, which can be purchased at Metro’s office, online, and through a variety of retail outlets. Fareboxes, which remain on Metro buses and MOBY vehicles, continue to take paper tickets, passes, and cash, and will continue to honor and dispense value cards for cash overpayment.

See where to purchase paper fares & passes

Frequently Asked Questions

How do I pronounce Umo?

“You-mo,” because the focus is on YOU when it comes to mobility. 😁

Can I use both the app and the card?

No, you must choose to use either the app or the card, but not both. You can use a paper token any time, but it will not be associated with your Umo account.

Do I have to use Umo?

Umo is only required on ORBT as of October 1, 2021. For bus and MOBY riders, Umo is simply a great new option!

Can I still use Metro paper tickets or passes?

  • Metro will continue to sell 30-day unlimited ride passes, which can be purchased at Metro’s office, online, and through a variety of retail outlets.
  • Fareboxes, which remain on Metro buses and MOBY vehicles, will continue to take paper tickets, passes, and cash, and will continue to honor and dispense value cards for cash overpayment.
  • ORBT riders use Umo for fare payment. Riders can use Umo readers at any of the ORBT doors, and periodic fare inspectors will check for proof of payment. Riders can use 30-day unlimited ride paper passes on ORBT, and should have them ready for periodic fare inspection. 10-ride and single ride paper tickets cannot be used on ORBT; instead, they should be used on other routes or exchanged at the Metro office for Umo credit.
  • ORBT does not have fareboxes on board. Riders pay for their trip with the Umo app or smart card. Paper tokens can be purchased at the ticket vending machines located at ORBT Stations, the Westroads Transit Center, and the North Omaha Transit Center.

Have more questions?

If you’d rather speak to a member of our team, we’re happy to help! Contact our Customer Service team at 402-341-0807 (TDD), and we’ll answer any questions or concerns you may have.

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