MOBY ADA / Paratransit

The American Disabilities Act (ADA) mandates federally funded public mass transit systems operate Complementary Paratransit service for persons who cannot independently use fixed route service because of a disability. The ADA Complementary Paratransit service acts as a “complement” to the bus service.

MOBY Paratransit

MOBY is a shared, advance reservation origin-to-destination complementary paratransit service for metropolitan area ADA certified residents and visiting individuals who, as a result of their disabilities, are unable to use Metro Transit’s conventional ADA accessible fixed-route network. The ADA exempts express / commuter service.

MOBY service mirrors the geographic areas, days and hours of the fixed route transit network. Changes to fixed-routes service level (routing, days or hours) will have the same effect on MOBY’s complementary paratransit service.

  • If a fixed route has its service level increased and / or a new fixed route added the same service level increase would be mirrored by MOBY.
  • Likewise, if a fixed route has its service level reduced and / or discontinued, MOBY service will reflect the same reduction and / or discontinuance as the fixed route network.

Prospective MOBY clients must complete an ADA application to determine eligibility. The applications are available here or by calling 402-341-0800, ext. 2105.

  • An individual may meet the ADA eligibility criteria with respect to some trips but not others, the individual shall be ADA paratransit eligible only for those trips for which he or she meets the criteria.
  • Individuals may be ADA paratransit eligible on the basis of a permanent or temporary disability. Individuals may be ADA paratransit eligible on a seasonal basis.

Service Area
MOBY provides complementary paratransit service to origins and destinations within corridors with a width of three-fourths (¾) of a mile on each side of each fixed route. The corridor shall include an area with three-fourths (¾) of a mile radius at the ends of each fixed route.

Days and Hours of Operation 
MOBY’s complementary paratransit service is available during the same hours and days as Metro’s fixed-route transit network.

While there are no trips purpose restrictions, Metro’s fixed route network’s individual routes don’t run equally. There are routes that may or may not operate seven (7) days a week or provide the same hours or frequency of service.

MOBY’s fare cannot exceed twice the fare charged to an individual paying full fare on Metro’s fixed route system. MOBY client’s Personal Care Attendant (PCA) rides for free and a Companion pays the full MOBY fare. Both the PCA and Companion must have the same origin and destination as the MOBY client.

Trip Scheduling 
MOBY trip reservations are made for next day travel and are accepted up to 14 days in advance.

  • Metro’s Customer Service Schedulers (CSS) will advise a MOBY client if their trip’s origin, destination and / or requested travel times are within the fixed route transit network.
  • The CSS will assist the MOBY client in determining if there is an alternate travel time to complete the desired MOBY trip. However, the CSS cannot require an ADA paratransit eligible individual to schedule a trip to begin more than one hour before or after the individual’s desired departure time.

Trip Scheduling Hours

  • 6:00 a.m. – 7:00 p.m. Monday-Friday
  • 7:30 a.m. – 7:00 p.m. Saturday
  • 7:30 a.m. – 6:00 p.m. Sunday

Trip Scheduling Phone Numbers: Voice 402.341.0800, TDD 402.342.0807

For complete information, click here to download the MOBY Service Guide.  (Updated 2/2/2018)

ADA Accessible Services

Metro’s Bus and Van Fleet is ADA Accessible.
Every bus has wheelchair / mobility device access and accommodates seating for two wheelchairs. The majority of the buses can “kneel” (lowers approximately 12 inches) for easier boarding. Depending on the bus model, the kneeling feature is identified with a decal on the right front of the bus, rear of the front door or in both locations. The general public is welcome to use the wheelchair access or have the bus “kneel”. To have the ADA accessible features activated, just ask the operator when the front door opens.

Priority seating for elderly or disabled persons is located in the front of the bus and is designated by a decal posted in the windows directly adjacent to the seats. If these seats are occupied, most passengers are willing to move when asked.

Half Fares 
Metro’s Half-Fare Photo Identification Card provides eligible persons the opportunity to ride buses for half-fare. Half-Fares are valid every day during all hours of bus service.

The Metro Photo Identification card must be shown to the bus operator when an individual boards a bus and prior to depositing the cash fare or inserting a prepaid half-fare card / pass.

Half-Fare Eligibility: Elderly/Disabled/Medicare card holder: Elderly (62-64: Social Security Award letter, proof of pension from the railroad, Civil Service, military; 65 or older (age documentation), Disabled (within Metro guidelines), Medicare cardholder.

The completed application and associated documentation must be brought to Metro, 2222 Cuming Street, Omaha, NE 68102, Monday – Friday between the hours of 8:30 AM and 4:00 PM.

Cost for Photo Identification Card

  • $2.50 for first card
  • $3.00 for first replacement card
  • $5.00 for additional replacement cards

Half Fare Application available here or call 402.341.0800 Voice, 402.341.0807 TDD.

If a disability prevents a person traveling on a bus, Metro operates MOBY a shared, advance reservation origin-to-destination complementary paratransit service for metropolitan area ADA certified residents and visiting individuals who, as a result of their disabilities, are unable to use Metro Transit’s conventional ADA accessible buses.