Image 1 of 5: MOBY - Wait Period Current Policy: MOBY drivers wait up to 10 minutes for a rider to come to the vehicle once the driver arrives within the pickup window. Proposed Revised Policy: MOBY drivers wait up to 5 minutes for a rider to come to the vehicle once the driver arrives within the pickup window. Note: The 5 minutes does not include boarding time. Why: The reduced waiting period will improve the reliability of MOBY service for riders and align Metro with the industry standard of 5 minutes. Image: An outline of the states of Minnesota, Iowa, Nebraska, and Missouri with lines to comparable agencies with a 5-minute wait policy within each state: Minneapolis (MN), Des Moines (IA), Council Bluffs (IA), Lincoln (NE), and Kansas City (MO). Image 2 of 5: Title VI – Major Service Change Policy The purpose of our major service change policy is to define thresholds for determining major service changes and whether potential changes to existing transit services will have adverse effects: * Disparate impact based on race, color or national origin * Disproportionate burden on low-income populations Current Policy: * The addition and or elimination of a bus route * 10% or more addition or reduction in system revenue miles * 15% or more addition or reduction in revenue miles on any individual route Image 3 of 5: Language Assistance Digital * Website: Can be translated using Google Translate * Umo app: English, Spanish, and French * MyRide OMA (app and website): English and Spanish Print / Download * MyRide OMA Guide: Arabic, Burmese, Farsi, French, Karen, Karenni, Kinyarwanda, Pashto, Somali, Spanish, Swahili, Ukranian * Umo Guide: Arabic, Burmese, Farsi, French, Karen, Karenni, Kinyarwanda, Pashto, Somali, Spanish, Swahili, Ukranian * MOBY Application and Rider Guide: English and Spanish * Half-Fare Application: English and Spanish * Nondiscrimination Complaint Form: English and Spanish Customer Service * English and Spanish speaking agents are always available. * Representatives can add an interpreter to the call to provide support in additional languages. Image 4 of 5: Metro Service Area Map Aerial map of the greater Omaha region displaying Metro routes, weekday peak MOBY service area, and the three Metro Flex zones. Image 5 of 5: Umo App * Pay your fare with your phone! * Download the Umo Mobility app, set up your account, load money, and scan it when you board Card * You can use a smart card to manage + pay your fares! Pick up a card at one of our kiosks or Metro’s office. Hold your card to the bottom of the reader when you board. * You can reload your account online or at a kiosk. * Register your card online to keep your funds secure!