How do I know when and where to catch Metro?
Decide your routing and the time you want to travel. Please see Bus Routes. Or call Metro Customer Service at 341- 0800 (v) / 341-0807 (TDD).
Are Metro buses wheelchair accessible?
Wheelchair / Mobility Device ("W/C - MD") accessible service is available all day seven days a week. Every bus has either a lift or ramp. Each bus has seating for two W/C - MD. In addition, many of the buses can kneel - the front door side of the bus lowers for easier access. Kneeling buses are designated with a decal on the right front, rear of the front door or both.
W/C - MD and kneeling features are available for general public use, e.g., elderly, wheelchair users, persons with other mobility impairments, passengers traveling with such things as baby strollers, pull grocery carts, etc.
W/C - MD must be secured by the bus driver. Drivers will use front and rear tie-downs to secure W/C - MD. Drivers will secure mobility devices at the strongest parts of the device; however, the passenger can indicate the most optimal tie-down spot. Drivers will assist passengers with securement systems, ramps, and seatbelts; however, drivers cannot assist persons using power chairs of scooters with the operation of their equipment. Anyone refusing to have their W/C - MD secured and / or securement checked and corrected by the driver, if needed, will be denied transportation. Metro cannot refuse to transport someone whose W/C - MD cannot be satisfactorily restrained provided that W/C - MD fits within the designated securement area.
If you want to use lift/ramp or have the bus kneel, please ask the bus driver when the front door opens. The driver will be happy to activate these features for you.
Priority seating for elderly or handicapped persons is located in the front of the bus and designated by a decal posted in the windows directly adjacent to the seats. Is these seats are occupied, most passengers are willing to move when asked.
If a disability prevents you from traveling on a bus, Metro operates MOBY, an ADA certified complementary paratransit curb-to-curb van service. Here is information on MOBY and the ADA application form ..
How do I know I am boarding the correct bus?
The destination and route number are displayed on digital signs located above the windshield and to the left of the front door. If the route number on the bus matches the number printed on your schedule and the bus stop sign, hail your bus!
How much does it cost to ride Metro?
Please see fares and passes information.
Where does the fare go?
Every bus has a fare box located inside the front door next to the bus driver. Just slide your ticket or cash fare into the fare box. Fareboxes accept coins, bills and Metro one-ride tickets. The top of the farebox has two slots: one only accepts coins; the second only accepts dollar bills and tickets.
Do I pay to transfer?
Yes, a transfer costs twenty-five cents. Transfers received Monday through Friday are valid for 90 consecutive minutes. Transfers received on Saturday and Sunday are valid for 120 consecutive minutes. A transfer provides continuous travel in the same direction on as many as 3 buses to reach your destination. The transfer card has the issued time, bus number, route number and the expiration time printed on the back.
How do I signal the bus driver I want to get off?
Metro buses have two types of signaling devices. A bus will have either an overhead pull cord or a yellow strip between the windows. Notify the bus driver of your need to get off a block before your stop.
For persons with difficulty knowing where the bus is on the route, when you board please ask the bus driver to stop at a particular bus stop. It is advisable to sit in the priority seats located directly behind the bus driver. Keep in mind the drivers are busy and while they are there to assist our passengers, traffic/weather conditions and other passenger activities may cause them to miss stopping at your specific stop.