COVID-19 Update

Update on COVID-19 as of April 2, 2020:

Beginning Thursday, April 2nd, Metro will temporarily operate two additional buses on Route 18 to distribute passenger traffic and help maintain social distancing onboard. These trips will operate Monday through Friday from approximately 10 a.m. to 5 p.m., and will supplement the reduced schedule that began on March 30th. The additional trips will continue until further notice. 

Click here for more information about Route 18.

Metro continues to discourage all non-essential travel on bus and MOBY services. Riders should maintain as much distance as possible between other riders and the operator. If you have any symptoms of illness, please wear a mask or stay home. Riders are required to exit the bus at the end of its route and may not board the same bus for a return trip. Consecutive round trips are not permitted. Riders who appear to be loitering on the bus will be asked to deboard. 

Due to the temporary nature of these changes and the possibility of future adjustments, no new schedules will be printed at this time. Customers may request a printed schedule by calling Customer Service at 402.341.0800, or submitting a comment form.

The additional trip schedules on Route 18 will not be reflected in Metro’s real-time bus tracker, MyRide OMA.

Future service changes may be necessary as we track ridership trends, assess workforce availability, and coordinate with public health officials.

 

Stay up to date by checking this page regularly.

Update on COVID-19 as of March 26, 2020:

Beginning Monday, March 30th Metro will temporarily reduce service in response to an approximately 50% ridership decline. Most routes will operate a Saturday schedule on weekdays with no changes to weekend service. 

This will not further impact express routes, which were reduced on Tuesday, March 24th. Click below to see the new schedules for each route. 

Metro’s paratransit service, MOBY, runs on a schedule that mirrors the service hours of Metro’s fixed routes. Because of this, starting Monday, March 30, MOBY will follow the service hours of the Saturday schedules below.

Green Circulator – No Changes

Blue / Yellow Routes – No Changes

Route 2

Route 3

Route 4

Route 5

Route 8

Route 11

Route 13

Route 14

Route 15

Route 16

Route 18

Route 24

Route 26

Route 30

Route 34

Route 35

Route 36

Route 55

Due to the temporary nature of these changes and the possibility of future adjustments, no new schedules will be printed at this time. Customers may request a printed schedule by calling Customer Service at 402.341.0800, or submitting a comment form.

All changes will be reflected in Metro’s real-time bus tracker, MyRide OMA.

Future service changes may be necessary as we track ridership trends, assess workforce availability, and coordinate with public health officials.

 

Update on COVID-19 as of March 24, 2020:

In a continuing effort to limit the spread of COVID-19, Metro is offering free fares for bus and paratransit services and encouraging riders to use back bus doors. The policy goes into effect Wednesday, March 25th and will continue until further notice. 

“We are all facing an unprecedented challenge” said Metro’s Executive Director Curt Simon. “Our goal is to protect front-line staff and support our riders. By boarding through the back door and eliminating fare box interaction, we can create social distance, provide safe access for essential workers, and ease financial burdens for riders.” 

Riders should enter and exit buses through rear doors at all times, except those that need to use the front door to access the wheelchair ramp or request a bus to kneel. Riders who activated 30-day passes before March 25th, 2020 will be able to exchange them once Metro resumes fare collection. They will be issued a replacement card that accounts for the days remaining.

Metro is discouraging all non-essential travel on bus and MOBY services. Riders should maintain as much distance as possible between other riders and the operator. If you have any symptoms of illness, please wear a mask or stay home.

Update on COVID-19 as of March 23, 2020:

In response to decreased ridership, Metro will reduce Express Service beginning Tuesday, March 24th. This will remain in effect until further notice.

Click below to learn more about the impacted routes:

Route 92 – Dodge Express

Route 93 – South 84th Express

Route 94 – West Center Express

Route 95 – Bellevue Express

Route 96 – Q Street Express

Route 97 – Millard Express

Route 98 – Maple Village Express

 

Update on COVID-19 as of March 20, 2020:

In an effort to limit the spread of the coronavirus, Metro’s lobby and front desk will be closed to the public until further notice beginning Monday, March 23rd. 

If riders need any services offered in the Metro lobby, please use our comment form or call customer service at 402.341.0800 to request an appointment. Appointments can be scheduled between 8 a.m. and 4:30 p.m., Monday through Friday. To report damaged tickets, please provide the ticket number by phone, and a replacement ticket can be issued by mail. 

Effective immediately, Metro will only store essential items in lost and found. This includes keys, wallets, purses, mobile phones, laptops, school and library books, and eyeglasses. All other items, except bicycles, will be discarded. Pickup of lost items can be arranged by calling customer service at 402.341.0800.

Customer Service Hours

6:00 a.m. – 7:00 p.m. Monday – Friday

7:30 a.m. – 7:00 p.m. Saturday

7:30 a.m. – 6:00 p.m. Sunday

Metro is also preparing a plan for a temporary reduction in weekday service hours to respond to changing ridership demands and allow for increased fleet cleaning. A start date for these changes has not been finalized, and as much notice will be given as possible. Any service changes will be communicated through ometro.com, MyRide OMA, rider alerts, and social media.

Stay up-to-date by checking this page regularly.

Update on COVID-19 as of March 18, 2020:

Metro continues to work to provide essential transportation services for our community. To keep passengers and our front-line employees safe, Metro is discouraging all non-essential travel on bus and MOBY services.

While the Douglas County Health Department has banned gatherings of 10 or more people, that ruling does not apply to essential services including public transportation. However, riders should limit their contact and maintain as much distance as possible between other riders and the operator. If you have any symptoms of illness, please wear a mask or stay home.

Update on COVID-19 as of March 17, 2020:

Metro continues to monitor COVID-19, and all bus and paratransit services are currently running as scheduled. Out of caution, we request that riders limit non-essential bus travel until further notice.

Maintaining essential travel is our top priority, and we have increased our vehicle cleaning schedule accordingly to protect the safety of our riders and employees.

Update on COVID-19 as of March 9, 2020:

Metro is taking steps in response to the potential spread of the novel coronavirus (COVID-19). Like partner transit agencies nationwide, Metro is closely monitoring the spread of COVID-19 and working with local health officials to ensure the health and safety of employees and riders.

Steps include:

  • Continuing a comprehensive cleaning program for buses and paratransit vehicles, which includes both daily cleaning and disinfecting and routine deep cleaning
  • Increasing the concentration of disinfectant solution and how frequently buses and paratransit vehicles are disinfected, especially in high-touch areas
  • Increasing the availability of hand sanitizer in Metro facilities, and providing operators with disinfectant wipes and gloves
  • Continuing to work with the Douglas County Health Department to monitor COVID-19 and update cleaning procedures
  • Educating staff and riders about prevention methods

If riders have concerns about particular buses, they are urged to notify a Metro employee, contact Metro’s customer service at (402)341-0800, or submit a comment through Metro’s online form.

TIPS FOR RIDERS

Metro encourages riders, staff, and the public to follow the guidance of health officials. Nebraska Medicine has issued the following recommendations regarding prevention.